Higher CSAT: These bots detect and classify requests based on the customer intent to deliver the most accurate answer.

These bots come pre-trained out of the box to understand the top customer issues specific to your industry, resulting in: Standard bots include conversation bots, configured using the bot builder, which guide customers to a resolution on a messaging channel before a ticket is created, and autoreplies, which allow the bot to suggest relevant help articles via email and webform in response to a request.Īdvanced bots: Zendesk recently released an advanced version of Zendesk bots, an enhanced bot experience for messaging and email, as part of the new Advanced AI add-on. The standard version of Zendesk bots remains available to customers on any Zendesk Suite plan. Standard bots: All of the existing functionality under what was previously Answer Bot’s Article Recommendations and Flow Builder has been repackaged into our standard version of Zendesk bots. Zendesk bots come in two versions - standard and advanced - to meet the needs of various business types and sizes. We have rebranded our set of bot capabilities from Answer Bot to Zendesk bots. Zendesk is saying goodbye to the Answer Bot brand, and no longer using the terms ‘Flow Builder’ and ‘Article Recommendations’ to describe our bot capabilities. Previously, Answer Bot was the overarching brand that described Zendesk’s set of bot capabilities that help businesses with deflection and conversational automation. Zendesk’s new usage-based pricing model is designed to provide you with more flexibility and transparency, and will enable us to continue delivering the value you expect from Zendesk as your business grows.

Our goal of rebranding and unifying the in-product experience is to create a consistent, seamless experience for our customers. These changes reflect the evolution of our bot capabilities here at Zendesk. This replaces the former resolution-based pricing model. Usage-based pricing: New usage-based pricing with a metric of monthly active users (MAU) now applies to Zendesk bots for customers on Zendesk Suite plans.

Unifying the in-product experience: Customers now have a new single entry point in Admin Center for creating and managing Zendesk bots.Zendesk bots come in two versions: standard and advanced. Simplified naming & packaging: We’ve rebranded our bot capabilities from “Answer Bot” to “Zendesk bots”.Zendesk is streamlining how our bot offerings are presented, priced and packaged.

Answer bot zendesk pricing